I Know I Need Help but I Don’t Want to Keep Talking About It… 

You will never be pressed for details of the experience, or forced to talk about anything you are not ready to discuss. Your counsellor will be interested to know how you are doing, and if there is anything in particular you wanted to cover in that day’s session, but you do not need to keep talking about the incident itself.

Do I Have to Report My Assault?

According to Alberta law, the age of consent is 16. Therefore, if you are a minor and the offender was more than two years older than you, or if you know the offender is still a danger to other minors, it needs to be reported.

At SAFFRON, all individuals under the age of 18 are required to report to either Child Family Service or the Police in order to get counselling. Note* If reporting to the police, you will have to report to the authority officials in the city the incident happened (eg. if the incident happened in Sherwood Park report to the RCMP, if the incident happened in Edmonton report to the Edmonton Police).

If you are over the age of 18, you are not obligated to report. There are certain advantages to reporting, including possible financial benefits through the Victims of Crimes fund, so your counsellor will make sure you have all the information you need to make an informed decision.

How Do I Get An Appointment?

Please call the office at (780) 449-0900 and request an intake, we have a two part intake process.

The first is your initial phone call which will take 5 minutes. We will ask for your basic contact information and to confirm that you are seeking support for a sexual violence related incident(s). At this time, we will schedule your second intake with our intake worker.

The second part of our intake process is a 30 minute phone assessment, our intake worker will call you at the time of your scheduled intake time. In this conversation you will be asked to share (whatever you’re comfortable with) about your experience. This will allow us to pair you with the best therapist for you and your personal needs. Afterwards, you will be assigned a counsellor and will be placed on our waitlist. Once your therapist is available, we will contact you and schedule your first appointment.

Once you have seen your therapist for the first time, you are then able to contact us to book your appointments.

What Should I Expect?

Please arrive 15 to 20 minutes early for your first appointment, as there is some paperwork which needs to be done, including an assessment of effects of the sexual trauma, such as nightmares and headaches, so we can track any reduction in symptoms.

You will also need to bring proof of income, such as a pay stub or record of automatic deposit, to qualify for the sliding scale. Appointments may be paid for by cash, cheque, credit or debit card.

If you find you are not comfortable with your counsellor, you may request a transfer. SAFFRON is committed to providing quality care, and has no problem allowing you to switch to another counsellor who may be a better fit with your needs or personality.

NOTE: SAFFRON has a “Clean Floor” policy, so wet or muddy footwear will need to be removed at the door. Please bring socks or slippers with you to wear in the waiting area and counselling rooms. We do have some handmade knitted slippers available for you to borrow as well!

What If I Need To Cancel?

If you need to change or cancel your appointment, there is no fee if you cancel 24 hours in advance. Please just call the receptionist at (780) 449-0900 or change it yourself online. If you do not give us 24 hours notice, the regular fee for your session will be charged, and will need to be paid before you can book another session.

What Does Counselling Cost?

Some workplaces offer benefits for counselling. Please contact your place of employment to find out who they will allow as a provider, how many sessions they cover, and what percentage of the visits they will pay for (some companies will only co-pay a certain amount of each session fee, and will usually only pay for a few sessions).

The highest a fee will ever be is $160.00 per session, and can be as low as $20.00 per session, depending on the client’s income.

Appointments may be paid for by cash, cheque, credit or debit card.

NOTE: If a cancellation is made 24 hours in advance, there is no cancellation fee. Otherwise, the regular fee for your session will be charged, and will need to be paid before you can book another session.

Do You Have Child Care?

Unfortunately, child care is not available at SAFFRON. We need to be able to speak to you in private in order to work on your personal healing journey. We do have a toy area in our front lobby for siblings of children in session, but we do ask that you keep relatively quiet as counselling in going on throughout the day.

What Does SAFFRON Mean?

Saffron is Greek for ‘crocus’, which in flower language means ‘abuse not’. The crocus is one of the first flowers that emerge out of the snow in the spring.

This symbol celebrates the emergence of renewed life for the participants in our ‘Seeds of Healing Program’. Learning to live after abuse can be like coming in from the cold and discovering the warmth of your own heart.